What if my certificate doesn’t appear in my account?

Modified on Mon, Aug 18 at 11:20 PM

Certificates are usually issued immediately after purchase, but sometimes there may be a short delay. If your certificate isn’t showing up, try the following steps:

  • Log in to your account and go to the “My Certificates” section.
  • Wait a few minutes—it may take a little time for the certificate to appear.
  • Refresh the page to ensure the latest updates are displayed.
  • Check your email for a purchase receipt or confirmation, which may include certificate details.


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